Frequently asked questions
Practical answers about booking, access, payment and what to expect. For method or stain questions, see the relevant service page.
Booking and practical questions
What areas do you cover?
We take bookings across Hong Kong Island, Kowloon and the New Territories. Outlying islands and places with difficult access should be checked with us first. See our service areas page for details.
How soon can you come?
It depends on the job and our schedule. Tell us your preferred dates when you ask for a quote and we will confirm what is possible. If you have an urgent stain, mention this and follow the first-aid steps in our stain guide in the meantime.
Do you work evenings or weekends?
Ask us. Offices and shops commonly need out-of-hours work, and we will confirm availability with your quote.
Can you work with my building management?
Yes. Let us know about goods lift bookings, working hours, permits or documents that your building needs, and we will plan around them.
What details should I send for a quote?
A photo, the rough size, your district, the type of building and any stains. If you know the fibre or the carpet brand, even better.
How do I pay?
Payment methods and any deposit will be stated on your quote.
Can I change or cancel a booking?
Yes, please tell us as early as you can. Any conditions will be set out with your quote.
Do you sell carpets or do repairs?
This site covers our cleaning services. If your carpet needs something else, ask us and we will tell you whether we can help.
Tell us about your carpet
Send a photo on WhatsApp or fill in the form. We will reply with what we recommend and a quote.